Refund Policy

Last Updated: January 2025

Effective Date: January 1, 2025

1. Overview

At AI Tools Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for course purchases made through our website at https://educatifyai.online.

We understand that circumstances change, and we strive to be fair while also protecting our intellectual property and business interests.

2. Company Information

Business Name: AI Tools Courses

Registration Number: 27968418

Business Address: 1994 Konopelski Rest, Jonesfurt, TN 19901-3665, United States

Email: [email protected]

Phone: +1 540 457 3362

3. 14-Day Money-Back Guarantee

3.1 Standard Refund Period

We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your original purchase date.

3.2 Eligibility Requirements

To be eligible for a refund under our 14-day guarantee, you must:

• Request the refund within 14 calendar days of the original purchase date
• Have completed less than 30% of the course content
• Not have downloaded course materials (if downloadable resources are included)
• Not have violated our Terms and Conditions
• Provide a valid reason for the refund request

3.3 What "Purchase Date" Means

The purchase date is the date and time when your payment was successfully processed and you received confirmation of your course enrollment. This is typically indicated in your purchase confirmation email.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request"
2. Include Required Information:
   • Your full name
   • Email address used for purchase
   • Order number or transaction ID
   • Course name(s) for which you're requesting a refund
   • Date of purchase
   • Brief explanation of why you're requesting a refund
3. Wait for Review: Our team will review your request within 2-5 business days
4. Receive Decision: You will be notified via email of the approval or denial of your refund request

4.2 Review and Processing Time

Stage	Timeframe
Initial Review	2-5 business days
Decision Notification	Within 24 hours of review completion
Refund Processing	3-5 business days after approval
Funds Availability	5-10 business days (depending on your bank/card issuer)

4.3 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. We do not offer refunds to alternative payment methods.

5. Circumstances When Refunds Are NOT Available

6. Partial Refunds

6.1 Bundle Purchases

If you purchased a course bundle, refunds are only available for the entire bundle, not individual courses within the bundle. Partial refunds for selected courses in a bundle are not permitted.

6.2 Subscription Services

For subscription-based services (if applicable):

• You may cancel at any time to prevent future charges
• No refunds are provided for the current billing period
• Access will continue until the end of the current paid period

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties accessing course content due to issues on our end:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue within 5 business days, you may be eligible for a refund regardless of the 14-day period
• You must provide evidence of the technical problem (screenshots, error messages, etc.)

7.2 Medical or Emergency Situations

We understand that unexpected situations arise. If you have a medical emergency or extenuating circumstances that prevent you from completing a course:

• Contact us as soon as possible with documentation
• We will review your situation on a case-by-case basis
• We may offer alternatives such as course transfer, extended access, or account credit

7.3 Course Content Issues

If you believe the course content is substantially different from what was advertised or contains significant errors:

• Contact us within 14 days with specific details
• Provide examples of the discrepancies or errors
• We will investigate and may offer a refund, course correction, or alternative solution

8. Account Credit Option

8.1 Store Credit

As an alternative to a refund, we may offer store credit equivalent to the purchase price. Store credit:

• Can be used for any course on our platform
• Does not expire
• Is non-transferable
• Cannot be redeemed for cash
• May be offered at our discretion for requests outside the standard refund period

9. Fraudulent Refund Requests

10. Chargebacks

10.1 Contact Us First

Before initiating a chargeback with your credit card company or bank, please contact us directly at [email protected]. Most issues can be resolved quickly through our refund process.

10.2 Chargeback Consequences

If you initiate a chargeback:

• Your account will be immediately suspended
• All course access will be revoked
• We will contest the chargeback if we believe it is unjustified
• You may be permanently banned from our platform
• We reserve the right to charge a dispute fee if the chargeback is ruled in our favor

11. Promotional and Discounted Purchases

11.1 Sales and Promotions

Courses purchased during promotional periods or with discount codes are generally final sale and non-refundable, except in cases of:

• Technical issues on our end preventing access
• Course content being significantly different from description
• Situations covered under our 14-day guarantee (if explicitly stated in the promotion)

11.2 Special Offer Terms

Each promotional offer may have specific refund terms that will be clearly communicated at the time of purchase. These special terms take precedence over this standard Refund Policy.

12. Course Updates and Changes

12.1 Content Updates

We regularly update our courses to ensure content remains current and relevant. Course updates do not qualify for refunds. By purchasing a course, you acknowledge that:

• Course content may be updated or modified
• Additional content may be added
• Minor changes to course structure may occur
• Updates are provided at no additional cost

12.2 Course Discontinuation

If we discontinue a course that you have purchased:

• You will retain access to all existing course materials
• We will provide reasonable notice before discontinuation
• We may offer a comparable alternative course
• No refund will be provided if you have had access for more than 30 days

13. Currency and Exchange Rates

13.1 Refund Currency

Refunds will be processed in the same currency as the original purchase (USD). If your bank or payment processor applies currency conversion:

• We are not responsible for exchange rate fluctuations
• Currency conversion fees are not refundable
• The refund amount will be the original purchase price in the transaction currency

14. Exceptions and Discretion

14.1 Case-by-Case Review

While this policy outlines our standard refund terms, we understand that unique situations arise. We reserve the right to:

• Make exceptions to this policy at our sole discretion
• Offer alternative solutions such as course exchanges or extended access
• Deny refund requests that don't meet our criteria
• Request additional information or documentation

14.2 Good Faith

We will always act in good faith when reviewing refund requests and expect the same from our customers. Our goal is to ensure fair treatment while protecting our business and the integrity of our educational services.

15. Processing Fees and Transaction Costs

15.1 Third-Party Fees

Please note that:

• Payment processing fees charged by third-party processors are non-refundable
• International transaction fees are non-refundable
• Bank transfer fees or wire transfer fees are non-refundable
• The refunded amount may be slightly less due to these fees

16. Refund Policy Updates

16.1 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users
• Posting a notice on our website

16.2 Applicable Policy

The refund policy in effect at the time of your purchase will govern your refund rights for that specific purchase.

17. Contact Information

18. Customer Satisfaction

While we maintain this Refund Policy to protect both our customers and our business, our primary goal is your satisfaction with our educational content. If you're experiencing any issues with a course, please reach out to us before requesting a refund. Our support team is here to help resolve problems and ensure you have the best learning experience possible.

19. Acknowledgment

By purchasing a course from AI Tools Courses, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that digital educational products have different refund considerations than physical products, and you agree to the terms outlined herein.